Communication & Investor Protection contributes to achieving the CMA's Policy Objectives of (a) fair investor outcomes by ensuring investors and market participants are well informed and that their inquiries are answered in a timely manner.
- Preparing and disseminating periodic external CMA communications, in the form of press releases, media reports or general information releases as well as ad hoc CMA communications in response to specific market events
- Leading all external corporate communications and interactions with Governmental institutions and other external stakeholders, with a strong focus on maintaining internal and external transparency
- Managing internal communications including intranet posts, newsletters, e-mails, seminars, etc.
- Arranging conferences, informational sessions, workshops and meetings with stakeholders and market participants with the aim of increasing awareness and financial literacy, in order to promote fair and transparent market activity
- Undertaking the CMA's image and brand management, ensuring positive sentiment towards the CMA is maintained with all internal and external stakeholders as well as the wider public
- Developing and maintaining the CMA website and other outward facing sources of information, ensuring they contains all relevant regulatory and legal information
- Handling and mediating complaints issued by different sources, ensuring they are resolved in a timely and orderly manner
- Contributing to identifying and managing risks to policy objectives (arising from external or internal factors), and escalating as needed
- Contributing to the Division's reporting on its activities and achievements and the implementation status of Board decisions
- Contributing to advising the Board in preparation of Board decisions related to the Division's mandate
- Synthesizing gathered intel and subsequently feeding suggestions for areas of policy development to Regulatory Policy Development function
The division contains the following departments:
- Corporate Communications
- Awareness
- Investor Protection
